The effects of COVID are still lingering and that doesn’t seem to be changing anytime real soon, which has made an impact on the way businesses run. It has changed where businesses do their business (more remote jobs), it has changed marketing campaigns (more online options, podcasts have increased substantially) and it’s even changed customer service too!
Now, more than ever, businesses are trying to stay connected with customers because there are so many people that try to do everything they can from home: work, eat, workout, shop, etc. For some people, even if they can’t have it delivered, they simply don’t need it.
Customer service is even more essential now because: